Mobile ticketing

Mobile ticketing is the process whereby customers can order, pay for, obtain and/or validate tickets using mobile phones or other mobile handsets. Mobile tickets reduce the production and distribution costs connected with traditional paper-based ticketing channels and increase customer convenience by providing new and simple ways to purchase tickets.

The term can also refer to a method by which law enforcement agencies use in-car computers to create traffic citations in the field, then print a hard copy for the offender. The advantages of mobile ticketing include reduced paperwork time, reduced chance of tickets being made void by human error and immediate accessibility of citation information by other departments.

Applications

Advantage of mobile ticketing

Disadvantages

Usage

Mobile purchase

The International Air Transport Association (IATA) 2007 announced a global standard that paves the way for global mobile phone check-in using two-dimensional (2D) bar codes. The industry has set a deadline of the end of 2010 to implement 100% bar coded boarding passes (BCBP). Upon full implementation, BCBP is said to be able to save the industry over US $500 million annually.

Mobile tickets can be purchased in a variety of ways including online, via text messaging or over the phone from a voice call, WAP page, or a secure mobile application. For repeated purchases such as daily train tickets, mobile applications or text messaging can be used. The drawbacks to text message purchasing is that either the vendor loses 40% of their revenue to the mobile operator, or any credit card purchase has to be achieved through a web page as the SMS has no security suitable for credit card entry, and very few ticket choices can be easily remembered and entered by SMS.

SMS purchase

There are two distinct forms of SMS purchases: so-called 'premium SMS' purchases charged to the mobile operator bill; and SMS purchases charged to a payment card. Mobile ticket purchases are primarily user-initiated messages whereby a keyword is sent to a short code service number (e.g. GV for a single adult ticket in Gothenburg, Sweden or GN as a night-tariff ticket). A return message is sent containing the mobile ticket as either an MMS message, a URL leading to a 2D barcode, or as plain text with the ticket information.

With premium SMS the price of the ticket can be added to the users mobile phone bill or debited from their pre-paid service using SMS billing. The main business limitation is that when premium SMS is used for billing, by default around 20-40% of the transaction value is retained by the mobile operator and sms aggregator. Normally, this would not be viable for low margin tickets, however, in many cases much more favourable commercial terms have been negotiated e.g. between the public transport organisations and mobile operators. Payments charged to payment cards require an initial registration to associate the user's mobile phone number to their credit card, but have a far more favorable fee structure for service providers.

Online purchase

Online purchase is still an option for mobile tickets, allowing the user to set up an account and choosing payment options etc.

Delivery

Delivery of tickets to mobile phones can be done in a variety of ways:

Southend United Football Club is currently the only team in the UK to have a mobile ticketing facility offered to fans.

Very few phones outside Japan have RFID/NFC tags and so this method of delivery is largely unsupported. Picture messaging is supported by almost all phones and is generally the delivery method of choice. It usually requires the sender to know the phone model in advance so that the picture is rendered at the correct resolution. Text-only messaging is supported by all mobile phones and is the simplest method of delivery.

Scanning

Visually validated mobile tickets do not require a scan device. Most forms of mobile tickets require some form of device to read the ticket from the user's device. Picture-based messages require a laser scanner (for 1-dimensional/linear barcodes) or camera based imager (for 2-dimensional barcodes) to photograph the message and decode it into a ticket ID. Text-based codes use OCR software for mTicket. Near Field Communication devices scan using an RFID reader.

Each of the above methods has its specific benefits and drawbacks. Optically reading the display of a cell phone is heavily influenced by the quality of the display (resolution, size of pixels, reflections). RFID is only supported by a very few phones yet.

Redemption

Visually validated mobile tickets are validated without connection to a back office system. Other forms of mobile ticket systems contact a server that is able to verify the ticket and record that it has been used.

New systems that make use of encryption of the data inside the barcode enable off-line scanning and validation, which is especially important if users are purchasing tickets immediately prior to use, and the portable venue or on-vehicle scanning devices cannot always have a connection to the live ticket database. (Many transport ticketing systems, such as the London Oyster card travel system and the M-PhaTic system of the Swedish state railways SJ are designed so that scanners can operate as disconnected islands when connectivity to central systems is lost.)

See also

References

  1. ↑ "Finnair to introduce the world's easiest check-in -- with a text message". Finnair Group. Retrieved Sep 2004. Check date values in: |access-date= (help)
  2. ↑ "Mobile Ticketing". VR. Retrieved 29 May 2015.


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