Hermes Group
 | |
| GmbH | |
| Industry | Courier |
| Headquarters | Hamburg, Germany |
Area served | United Kingdom, Italy, Austria, Germany, China, Russia |
Key people |
Marc Dessing Chief Operating Officer |
| Products | Parcel delivery |
| Website |
www |
Hermes Group is a parcel delivery company headquartered in Hamburg, Germany, with operations also in Austria, Italy, China, Russia and the United Kingdom.[1]
Operations
Germany
In Germany, Hermes Logistik Gruppe (HLG) is the country's largest post-independent provider of deliveries to private customers. Hermes has been the official Premium Partner of the Bundesliga since 2013.[2]
United Kingdom
In the UK, Hermes processes 200 million parcels each year. The company operates a network of nearly 10,000 independent couriers that provide doorstep delivery.[3] Through this network, Hermes provides delivery services to many online retailers in the UK, including Next Directory, ASOS, Tesco, John Lewis, Debenhams, Arcadia Group and ASDA[4]
In September 2013, Hermes was named the Best Mail/Home Delivery Solution provider at the ECMOD Direct Commerce Awards.[5]
In 2014, the company was named as the second worst parcel delivery services in the UK by a consumer survey, with 30% of customers rating their experience as "bad".[6]
In January 2016, Hermes confirmed that the 2015 peak period was its busiest to date. During December 2015, the company processed 30.3 million parcels, representing a 24% increase on the previous year. The busiest day of the year fell on Friday 4 December, when Hermes processed 1.4m parcels. [7]
In September, the government requested that HM Revenue and Customs consider launching an investigation into Hermes, after workers alleged they received pay equivalent to lower than the UK's current minimum wage.[8]
myHermes
Hermes also owns myHermes, which was launched in 2009. myHermes provides a delivery and collection service for SMEs and members of the public via doorstep collection and its "myHermes ParcelShops".[9] There are currently more than 3,500 ParcelShops across the UK, based in local supermarkets, petrol stations and shopping centres. In 2014, Hermes signed a partnership agreement with Payzone to launch 1,000 myHermes ParcelShops in Payzone outlets[10]
References
- ↑ "Hermes Group". Hermes Group. 2014. Retrieved 26 December 2014.
- ↑ "Hermes - Offizieller Premium-Partner der Bundesliga". Hermes Group. 2013. Retrieved 27 August 2016.
- ↑ Hermes expands to meet the growing demand | HGV UK.com
- ↑ "Hermes Wins Asda's Home Delivery Provider Award -Courier And Parcel News- The Delivery Magazine". Courier And Parcel News- The Delivery Magazine.
- ↑ "News: ECMOD DC LIVE SUPPLIER OF THE YEAR AWARDS WINNERS REVEALED - CatEx DCA The only trade group for print and online catalogue marketers, CatEx DCA". catalogueexchange.co.uk.
- ↑ King, Mark (10 January 2014). "Yodel and Hermes named UK's worst parcel delivery firms". Moneywise. Retrieved 10 June 2014.
- ↑ http://postandparcel.info/70454/news/hermes-uk-reports-busiest-peak-season-to-date/
- ↑ http://www.theguardian.com/politics/2016/sep/11/hermes-may-face-hmrc-investigation-into-allegations-of-low-pay
- ↑ "Hermes launches 500 parcel shops in UK". postandparcel.info.
- ↑ "Logistics Manager - The online home of Logistics Manager magazine - news, jobs, and features for supply chain professionals.". logisticsmanager.com.