After-sales

After-sales is the provision of services, support and spare parts after making an initial sale. This often occurs in the provision of complex machinery which requires regular maintenance such as motor vehicles.

References

David Brock (2009), Aftersales Management, ISBN 9780749458614
Michael Baumbach, Alexander T. Stampfl (2002), After Sales Management, ISBN 3446219021

This article is issued from Wikipedia - version of the 10/28/2016. The text is available under the Creative Commons Attribution/Share Alike but additional terms may apply for the media files.